We accept returns of all unused and unopened products for 30 days only. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with proof of purchase in the form of original receipt or invoice.
Missing / Broken Items
All missing and broken items must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
Sale Items (if applicable)
Unfortunately sale priced items cannot be refunded, only regular priced items may be refunded
Refunds or Exchange items (if applicable)
Wearesmokeless only replaces defective of damaged items. Defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
Once we have received your item and inspected it, we shall notify you to let you know that we have received it. You will also be notified of the approval or rejection of your refund or exchange. If your refund or exchange is approved, your refund will be processed and credited to your credit card / orginal method of payment or a replacement will be sent out to in a certain amount of days.
Before shipping the product back to us, please make sure to email us at email@example.com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
All accessories and product component parts must be returned. If the returned unit is determined to be operating normally upon inspection, the product will be shipped back to the customer at the customer's expense.
Returns will not be processed if the conditions of our Return Policy are not fully met.
Late or missing refunds or replacements
If you haven't received your refund or replacement item yet, please check your bank account and/or contact your credit card company, it may take some time for the refund to be officially posted. If you haven't received your replacement item yet, please check your tracking number provided, and/or contact the postal provider. If all of the above have been done, and you have still not received your refund or replacement item, please contact us at firstname.lastname@example.org